Any Queries? Please Email:Shop@CadetFactoryShop.co.uk
| About Us Cadet Factory Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please see details below: Our Contact details: Cadet Factory Shop 5 Frog Island Leicester LE3 5AG United Kingdom Phone: +44 (0)116 2421069 Fax: +44 (0)116 2421063 Email: shop@cadetfactoryshop.co.uk VAT No: 849464671 Company number: 5001907 |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to complete the order. We accept credit/debit cards, or payments made via Paypal We accept Switch, Solo, Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Please call us on Tel: +44 (0)116 2421069 if you have any problems |
| Shipping And Handling We will despatch your order as quickly as possible. Please allow a maximum of 28 days for delivery Standard UK Mainland delivery (order value upto £200) is charged at £5.25 +VAT. Orders under the value of £15.00 (inc VAT) are charged at £3.00 +VAT sdhipping. 24 Hr (order value up to £200) charged at £10 + VAT Does not include weekends.i.e:Friday despatch will be delivered Monday. 24hr Option must be placed by 12 midday for next day delivery.(Although in certain circumstances this can be extended i.e. previously arranged by phone or email. 48 Hr (order value up to £200) charged at £8.50 + VAT weekend delivery not available.i.e: Friday despatch will be delivered Monday UK Mainland Orders over £200 (inc VAT) are dispatched free of charge.International Orders will not qualify for free shipping.Postage charge to be confirmed.International orders are charged at carrier cost, we will inform you via email of charges before dispatch. Please note that all BFPO orders (Outside UK) are sent VAT free. When placing an order please select 'BFPO [Outside UK]' in the Country selection box. VAT will automatically be deducted at the checkout. Also please note postage is £7.50 for orders weighing less than 1kg and £10.00 for upto a maximum of 25kg. Should you decide to return goods ordered, unfortunately you may be charged 10% of the item/s value for restocking unless agreed in advance with our staff. Unfortunately personalised items cannot be returned The postage is non-refundable. You can contact us at: Cadet Factory Shop 5 Frog Island Leicester LE3 5AG United Kingdom Phone: +44 (0)116 2421069 Fax: +44 (0)116 2421063 Email: shop@cadetfactoryshop.co.uk |
| Delivery Schedule Weaim to delivery items as quickly as possible. If urgent delivery is required, please call us on 0116 2421069 or email us at shop@cadetfactoryshop.co.uk to check that the items you wish to order are in stock. |
| Back Orders If your item is not in stock, we will back order for you. We will notify you that the item is out of stock and suggest an approximate lead time |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We aim to provide a service that is inline with and improving on the best practices of the industry. Our priority is your satisfaction and we guarantee this within a reasonable time frame and expectations. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns.) |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can contact us using the details below: Cadet Factory Shop 5 Frog Island Leicester LE3 5AG United Kingdom Phone: +44 (0)116 2421069 Fax: +44 (0)116 2421063 Email: shop@cadetfactoryshop.co.uk |
| Privacy Policy Cadet Factory Shop do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option. |
| Returns Policy The customer has the right to cancel an order they have received if this is done within 7 days of receiving the order. You can notify us of this by email or letter. If you decide to cancel the order the items will have to be returned by yourself at the customers cost to the following address. It is recommended item are returned by recorded delivery. Should you decide to return goods ordered, unfortunately you may be charged 10% of the item/s value for restocking unless agreed in advance with our staff. If an item is exchanged then the 10% restocking fee doe not apply. Unfortunately personalized or bespoke items (for example a goalie smock with your printed name or specially manufactured garment) cannot be returned. Postage and packing costs are not refundable. An exchanged item may be subject to a new shipping charge but will not be subject to a 10% restocking charge... NOTE : Unless the items are received in their original packaging and with labels you will not get a refund. The item also has to be returned in perfect condition. INTERNATIONAL ORDERS : No postage is refunded for returned items form overseas items unless agreed before hand. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm All returns should be sent to: Returns Department Cadet Factory Shop 5 Frog Island Leicester LE3 5AG United Kingdom |
| Remittance Terms Goods will be charged to your account on the same day as shipping. |
Tel:+44 (0)116 2421069 / Fax:+44 (0)116 2421063 / Email: Shop@CadetFactoryShop.co.uk